• Your online Natural, Health & Wellness Store

TERMS OF USE

Healthy Essentials Australia is committed to providing you with the best customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website www.healthyessentialsaustralia.com.au

The Healthy Essentials Australia business is Australian owned and operated. The products, information and other materials within this website contain information sourced from around the globe, providing you with the best quality. All comments and statements made on this website and corresponding social media sites are based on Healthy Essentials Australia's personal view only and are not intended as medical or legal advice in anyway.

We uphold that you should always consult your medical practitioner directly on any concerns that you have. Always consult your medical practitioner before starting any new diet or health regime. Always consult your medical practitioner before using any products sold or recommended if you are pregnant or have any allergies.

While every attempt has been made to list the ingredients, and specified claim status, including gluten free, vegan, dairy, soy and nut free etc on each product to the best of our ability, these are to be used as a guide only and are not guaranteed. Please always contact the manufacturer directly to check for updates and changes to ingredient listings.

Healthy Essentials Australia may revise these terms & conditions from time to time to ensure the highest level of protection for our users and to comply with Australian legislation and the Privacy Act 1988.

Bouquets and Gifts included in this website that contain alcohol may only be sold to individuals over the age over 18 years

Our License Number is 36082830


PRIVACY POLICY

Healthy Essentials Australia values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site which can be viewed without providing personal information, however some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter list or via general enquires. Your personal information is stored securely, and Healthy Essentials Australia may use this information to provide the best service to you, our customer.

SHARING PERSONAL INFORMATION

We may use external parties that may provide services on our behalf, this includes freight of orders and integrated rewards program. These companies are permitted to obtain only the personal information they need to deliver their service. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We do not sell or deal in personal or customer information and will therefore not disclose your personal details to a third party except the necessary information required by providers of services or if required by law.

COOKIES

When you visit our site, Healthy Essentials Australia, and/or a third party, may place cookies on your browser to collect the following non-personally identifiable information, including but not limited to browsing activity, pages viewed, time spent on each page and referring website address. This information may be used to report on website activity to optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.

PURCHASING & PAYMENT

Healthy Essentials Australia records sufficient personal details when you place an order on our website, to confirm your identity and to ensure we send goods to the correct address. At no time do we record your payment information on our site. When purchasing from Healthy Essentials Australia, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Our payment gateway will keep a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.

LEGAL OBLIGATION

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

PRODUCT AVAILABILITY

Whilst Healthy Essentials Australia makes every effort to ensure availability of products shown on this site, there may, occasionally be items unavailable for purchase. If a purchase of an unavailable item is made, the customer will be offered the choice of a full refund, or to choose another product of equal value.

PROMOTIONS AND OFFERS

Healthy Essentials Australia will, from time to time offer special promotions and offers. If, for any reason a scheduled promotion or offer is not capable of running as planned, we reserve the right to cancel, modify or suspend the promotion or offer and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

PRIZES, GIFTS AND GIVEAWAYS

Subject to any specific terms or conditions that may be displayed with any prize, gift and/or giveaway at the time they are presented, note when prizes, gifts or giveaway items or the like are offered, displayed or advertised on our Website, it is to full extent permitted by law. Healthy Essentials Australia reserves the right to withdraw the offer of the prize/s at any time prior to the time the recipient/s of the prize are to be drawn or otherwise determined, without notice to you, in the event that we are, for any reason, unable to supply the prize/s. In the event that Healthy Essentials Australia are unable to supply the exact gift/s and/or giveaway item/s displayed to you for any reason, we may supply in it/their place an alternative items/s of a similar nature and value and the supply of the alternative item/s will be in complete satisfaction of obligation to the recipient/s in respect of the gift/s and/or giveaway items/s, to the extent permitted by law.


SHIPPING

Healthy Essentials Australia ships nationwide using Australia Post and other freight carriers. Orders totalling less than $65 will be charged a flat shipping fee of $8.95. We offer free shipping for orders totalling $65 or more. You will see the relevant charge before your payment is required at checkout. Please be aware that shipping is calculated on cost after any discounts or coupons are applied. We also offer same day shipping within Metro Melbourne area at $19.95 when orders are placed before 12 noon. 

Please note that we cannot deliver to PO Boxes. If a PO Box is supplied, we will contact you to ask for an alternate address. 

If you place your order before 1pm, we will ship it the same day. All other orders will be shipped the next business day. Information supplied on the Australia Post website indicate that deliveries within Australia take between 2-5 working days after the order has been dispatched, depending on your location. Note these times are indicative only.

Please be aware that longer delivery times are to be expected in peak periods.

If you have any questions regarding the progress of your order, please contact us at [email protected] or phone 1300 627 672

 

CHRISTMAS DELIVERIES

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed after 10th December will be received before Christmas. This is partly due to expected delays with Australia Post and other freight carries over the holiday period.

If you have any questions regarding Christmas Deliveries, please feel free to contact us at [email protected]

Orders placed between 22nd December and 6th January will be processed on the next business day.


RETURNS

If you receive the incorrect product in your order, please email us at [email protected] or phone. If the product is unopened and intact, we ask that the product be returned and will arrange for your order to be resent at no additional charge. If you have received a product that has exceeded its use by date when received or if faulty, Healthy Essentials Australia will replace the product at no additional cost.

Please note we do not offer free returns for change of mind items or products you are not happy with. We are more than happy to refund products returned to us, however postage of these products are at your expense. 


SOCIAL MEDIA AND WEBSITE INTERACTION

The Website may contain areas where Healthy Essentials Australia encourages input from our consumer base. Healthy Essentials Australia is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Healthy Essentials Australia reserves the right to remove any material for any reason and may restrict, suspend or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.

Furthermore, we ask that all participants are respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.


COPYRIGHT

Names, trademarks and logos featured on this site are copyright and remain the intellectual property of Healthy Essentials Australia. All material provided on the website is for personal use only and may not be resold, redistributed, stored, or communicated without the prior consent from Healthy Essentials Australia.


DISCLAIMER & LIMITATION OF LIABILITY

Healthy Essentials Australia endeavours to ensure that sites linked to and/or from our website are relevant, however we are not responsible for the content on any external sites and therefore cannot be held responsible for any loss or damage related to the use of any information contained in these sites.

Your use of the Website is at your own risk. To the extent permitted by law, neither Healthy Essentials Australia nor any party involved in creating, producing or delivering the Website accepts any liability for the accuracy or inclusiveness of the information contained on the Website, whether or not the Owner is aware of such errors or omissions. Furthermore, neither Healthy Essentials Australia nor any party involved in creating, producing, or delivering the website bear any responsibility for any errors, omissions, defamatory, offensive, or illegal conduct of any user of the Website.


If you have any questions regarding the terms, conditions, shipping & delivery, please do not hesitate to contact us at [email protected] or phone 1300 627 672

Thank you for visiting Healthy Essentials Australia - bringing wellness to you.