Question 1

Shipping Information Healthy Essentials Australia

Accepted Answer

Healthy Essentials Australia ships nationwide using Australia Post and other freight carriers. Orders will be charged a flat shipping fee of $14.95 or for express shipping for $17.95. You will see the relevant charge before your payment is required at checkout. Please be aware that shipping is calculated on cost after any discounts or coupons are applied. We also offer same day shipping within Metro Melbourne area at $19.95 when orders are placed before 12 noon. All delivery times are indicative only and delays may occur during transit. We do not guarantee delivery times however provide estimates only based on our freight provider. Due to the current climate, delays are expected and we apologise for any inconvenience this may provide. Please note that we cannot deliver to PO Boxes or Parcel Lockers. If a PO Box or a Parcel Locker is supplied, we will contact you to ask for an alternate address. If you place your order before 1pm, we will ship it the same day. All other orders will be shipped the next business day. Information supplied on the Australia Post website indicate that deliveries within Australia take between 2-5 working days after the order has been dispatched, depending on your location.Note these times are indicative only.Please be aware that longer delivery times are to be expected in peak periods.Please note that if your order cannot be delivered and re-delivery needs to be rescheduled, a re-delivery fee of $14.95 may apply.If you have any questions regarding the progress of your order, please contact us at info@heaustralia.com.au or phone 1300 627 672

Question 2

Christmas Deliveries on Healthy Essentials Australia

Accepted Answer

While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed after 10th December will be received before Christmas. This is partly due to expected delays with Australia Post and other freight carries over the holiday period.If you have any questions regarding Christmas Deliveries, please feel free to contact us at info@heaustralia.com.auOrders placed between 22nd December and 6th January will be processed on the next business day.

Question 3

Product Availability

Accepted Answer

Whilst Healthy Essentials Australia makes every effort to ensure availability of products shown on this site, there may, occasionally be items unavailable for purchase. If a purchase of an unavailable item is made, the customer will be offered the choice of a full refund, or to choose another product of equal value.

Question 4

Purchasing & Payments on Healthy Essentials Australia

Accepted Answer

Healthy Essentials Australia records sufficient personal details when you place an order on our website, to confirm your identity and to ensure we send goods to the correct address. At no time do we record your payment information on our site. When purchasing from Healthy Essentials Australia, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Our payment gateway will keep a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.

Question 5

Promotions And Offers

Accepted Answer

Healthy Essentials Australia will, from time to time offer special promotions and offers. If, for any reason a scheduled promotion or offer is not capable of running as planned, we reserve the right to cancel, modify or suspend the promotion or offer and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

Question 6

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 7

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 8

Terms of Use | Healthy Essentials Australia

Accepted Answer

Healthy Essentials Australia is committed to providing you with the best customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website www.healthyessentialsaustralia.com.auThe Healthy Essentials Australia business is Australian owned and operated. The products, information and other materials within this website contain information sourced from around the globe, providing you with the best quality. All comments and statements made on this website and corresponding social media sites are based on Healthy Essentials Australia's personal view only and are not intended as medical or legal advice in anyway.We uphold that you should always consult your medical practitioner directly on any concerns that you have. Always consult your medical practitioner before starting any new diet or health regime. Always consult your medical practitioner before using any products sold or recommended if you are pregnant or have any allergies.While every attempt has been made to list the ingredients, and specified claim status, including gluten free, vegan, dairy, soy and nut free etc on each product to the best of our ability, these are to be used as a guide only and are not guaranteed. Please always contact the manufacturer directly to check for updates and changes to ingredient listings.Healthy Essentials Australia may revise these terms & conditions from time to time to ensure the highest level of protection for our users and to comply with Australian legislation and the Privacy Act 1988.Bouquets and Gifts included in this website that contain alcohol may only be sold to individuals over the age over 18 yearsOur License Number is 36154140

Question 9

Copyright infomations

Accepted Answer

Names, trademarks and logos featured on this site are copyright and remain the intellectual property of Healthy Essentials Australia. All material provided on the website is for personal use only and may not be resold, redistributed, stored, or communicated without the prior consent from Healthy Essentials Australia.

Question 10

SOCIAL MEDIA AND WEBSITE INTERACTION

Accepted Answer

The Website may contain areas where Healthy Essentials Australia encourages input from our consumer base. Healthy Essentials Australia is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Healthy Essentials Australia reserves the right to remove any material for any reason and may restrict, suspend or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.Furthermore, we ask that all participants are respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.

Question 11

Legal  Obligation

Accepted Answer

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

Question 12

What is your return policy?

Accepted Answer

If you receive the incorrect product in your order, please email us at info@heaustralia.com.au or phone. If the product is unopened and intact, we ask that the product be returned and will arrange for your order to be resent at no additional charge. If you have received a product that has exceeded its use by date when received or if faulty, Healthy Essentials Australia will replace the product at no additional cost.Please note we do not offer free returns for change of mind items or products you are not happy with. We are more than happy to refund products returned to us, however postage of these products are at your expense. If you no longer wish proceed with your order, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production. Any order requesting a cancellation before despatch will incur a $5.00 cancellation fee to offset the transaction fees associated with the platfom. If your order has been packed and is ready to be shipped, a $19.95 processing fee may apply and the remainder of the cost will be refunded.Please note that, due to hygiene and safety, under no circumstances do we offer returns, exchanges or refunds on protective face masks.

Question 13

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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