Free shipping for all orders over $65
  • Your online Natural, Health & Wellness Store

ANSWERS TO YOUR QUESTIONS

Rewards Program

WHAT'S THIS ABOUT A REWARDS PROGRAM?

Join our HEA Rewards program to unlock exciting perks, sneak peaks, discounts and more. Earn points for every dollar you spend then 'cash' them in to get a discount on your order. 
*Note we reward with Smile.io - in integrated system that automatically tracks your spending on our

Products

I CAN’T FIND WHAT I’M LOOKING FOR.

That’s okay, we’re here to help. We’ll assume you’ve tried the SEARCH bar, so why not give us a call or send us a message and we’ll see what we can do to get you your heart’s (or stomach, skin, home’s) desire. We’ll do the searching for you.

WHAT’S IN THE PRODUCTS?

Goodness, love and wellbeing. Well at least that’s how we see it. When we pick our products, we’re looking for what’s best for you. No nasties, and with as much natural ingredients as possible. Just as nature intended.

Along with that, we have a list of ingredients accompanying each product and just so you can see we aren’t hiding anything, you can also scroll over the product images to see all the nitty-gritties.

DO YOU CATER FOR SPECIFIC DIETS AND ALLERGIES?

Yes. Where we have the information, we’ll pass this on to you, including claims like Gluten, Dairy and Egg Free along with Vegan, Vegetarian and any other relevant information to help you in your purchase. Knowledge is power and helps you make the right decisions.


Orders & Deliveries

WHAT’S INVOLVED WITH THE SAME DAY DELIVERY TO METRO MELBOURNE AREAS?

We offer same day delivery to the Metro Melbourne area when you place your order before 12 noon. Delivery fee of $19.95 applies to orders. We want to get your order to you as quickly as possible, however we cannot guarantee a specific time of delivery.

FREE DELIVERIES OVER $65? REALLY?

Yes! You mean a lot to us, so we want to give you more incentive to buy from us. So, we’ll send your order for free when you spend over $65 in one purchase. If your order is under $65, a flat fee of $8.95 applies.

DO YOU HAVE NEXT DAY DELIVERIES?

Yes, to most areas when you place your order before 2pm AEST. And by most areas, we mean to an address that isn’t down a winding path at the end of an un-named road miles from the nearest milk bar. Unfortunately, deliveries to these picturesque, whimsical, non-city areas can take an extra day or two, but feel free contact us if you’re unsure.

WHAT TIME WILL MY ORDER ARRIVE?

Your order will be delivered by 7pm (5pm to business addresses). Unfortunately, we cannot specify an exact time of day for delivery on our Courier services. We would hate to make you a promise only for a delayed Courier service to break it!

WHAT IF THE WRONG ADDRESS IS SUPPLIED FOR DELIVERY?

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, secret handshakes where applicable. If your order is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver your order and may also cause delay in delivery. And no one wants that, so please triple check before placing your order!

WHAT IF NO ONE’S HOME?

We’re being public conscience, with all that’s been going on in the world in recent times, so we prefer contact less delivery. So, if no one’s home, our Courier will leave the parcel in a safe place or as directed by you, unless they feel it is unsafe to do so – be it because it’s 400℃, there’s an overly curious passer-by or an over enthusiastic dog. Your order is yours.

In these instances,your order will be taken back to the Courier depot and a calling card left so you can rearrange delivery. If you don’t contact the courier to rearrange your delivery, your order may be sent back to us and if we need to send it out again, an additional fee may apply.

DO YOU DELIVER ON THE WEEKEND AND PUBLIC HOLIDAYS?

On the weekend, we rest, so no deliveries will be made. Same for our beloved public holidays

DO YOU DELIVER OVERSEAS?

Not at the moment, no.

HEAT SENSITIVE PRODUCTS

As temperatures rise, it’s important to understand that we do not send orders via a refrigerated courier service. While every effort is taken to protect goods, we do not use dry ice or other cold packaging as standard in the packing of products. We use road express as our means of transport, getting your order to you as quickly as possible, however once your order leaves our warehouse, it may be loaded onto interstate trucks and stored in warehouses and delivery vans that, whilst shielding from direct sunlight, do little to reduce temperatures.

PLEASE NOTE: Items such as chocolates, chewing gums, truffles and chocolate biscuits are risky products to send throughout warmer months.

Items purchased are done so at the sole risk of the buyer. We will accept no responsibility for any items effected by heat during transport.

Thank you for your understanding.

HOW DO YOU PACK MY ORDER FOR DELIVERY?

We take the upmost care when packing your order. While we are environmentally conscience, meaning we won’t be over packing your order with unnecessary filler, we will ensure your order is packed safely so it arrives to you in the same condition it left us.

HOW CAN I PAY?

Any way you like. We accept all major credit cards, PayPal, After Pay, Apple Pay. And if you’re still unsure, give us a call.

I’VE MADE A MISTAKE; DO YOU ACCEPT RETURNS?

As long as the product is in its original packaging, untouched, unsealed and still in usable condition, we are more than happy to accept your returned product. Just send it back to us within 14 days and we’ll refund to product.


Get Involved

I’VE MADE SOMETHING USING PRODUCTS I BOUGHT FROM YOU. WOULD YOU LIKE TO SEE IT?

Absolutely! Take a picture and send it through. We’d love to add it to our social (or you can tag us in your post). If you have a recipe you’d like to share, we’d be happy to post this too. Sharing is caring.

I’M A MANUFACTURER, WOULD YOU BE INTERESTED IN BEING A RETAILER?

Of course. We’re always interested in new products. Send us an email or give us a call.

I’M A BLOGGER AND INFLUENCER WHO WOULD LOVE TO WORK WITH YOU.

We’re happy to hear that. We’d be interested in working with you too. Send us some information about yourself and your influencing growth and we’ll be in touch.

I HAVE MARKETING OPPORTUNITIES

Excellent. Well, we’d love to get in touch with you. Please give us a call or send an email.


Any other questions contact us at [email protected] or call us at 1300 627 672